Shipping, Local Pickup & Returns

Kamaaina Orders Shipped Within Hawaii:
Please allow up to 2 business days for your order to be processed.Β  You will receive an email notification when your order is shipped.

  • Kamaaina Standard (Estimated delivery 3-5 business days) $6.00

  • Kamaaina Premium (Estimated delivery 1-2 business days). Cannot deliver to P.O. Box. $20.00

  • Free Shipping (Estimated delivery 3-5 business days). Cannot deliver to P.O. Box. Applied to orders of $80+.

All Other States, Including the District of Columbia and Guam.

You will receive an email notification when your order is shipped.

  • Standard Shipping (Estimated delivery 5-7 business days, may vary by location.) $12.00

  • Premium Shipping (2-Day) β€” Cannot deliver to P.O. Box. $25.00

Free Shipping on orders of $120.00+ β€” Cannot deliver to P.O. Box.

International Shipping Rates:

FedEx International, DHL and USPS International rates will be shown at checkout.Β 

Please Note:Β All International orders may be subject to customs duties, import taxes, or tariff fees as determined by your country’s customs office. These charges are not included in your purchase and would be the responsibility of the recipient upon delivery.

Oahu Local Pickup:

Honolulu Warehouse Hours:
Monday – Friday ‒ 9:00 am – 12:30 pm
Closed weekends & holidays

  1. On the first page of checkout, select Pickup for your delivery method.
  2. Complete your order, then wait for the β€œOrder Is Ready for Pickup” email.
  3. Come to our warehouse and remain in your vehicle.
  4. Call 808-591-9400 when you arrive. We will come out to you.
  5. Show your photo ID (driver’s license, state ID, or military ID).
  6. If you would like a family member or friend to pick up your items for you, please call us in advance to make arrangements.

DIRECTIONS

  • Turn off Nimitz Highway and head SOUTH on Sand Island Access Road.
  • TURN RIGHT at the first traffic light.
  • TURN LEFT into the first driveway on the left and head up the ramp of the McKesson Building.
  • We are in the EWA MAKAI (southwest) corner of the building in Unit #203.Β  Look for the Tea Chest sign.

Any questions or need more answers? Call 808-591-9400 or email customerservice@teachest.com.

Return Policy:
If you have an item that you wish to return, please contact us within 14 days of receipt of your order at aloha@teachest.com or (808) 591-9400.Β  You MUST contact us prior to returning your products.

We do not cover the costs of return shipping charges unless due to company error.Β  In order to receive full credit, all returns must be unopened in their original packaging and in unused condition.

Exchange Policy:
Tea Chest Hawaii will exchange any unopened or unused product for product of equal value within 14 days of our receipt of the return.Β  You will be responsible for shipping costs to us unless due to company error.

Please contact us at aloha@teachest.com or (808) 591-9400. You MUST contact us prior to returning your products.

Canceling or Changing an Orders:
We are not able to cancel or change orders once they are placed on our website.Β  Please carefully review your order before placing them.