Local Pickup
Local Pickup Service
Monday – Friday • 9:00 am – 12:30 pm
Closed Weekends & Holidays
Step 1: Select Pick Up in Shipping options.
Shop our site and add your selections to your cart. At checkout, select “Pick Up” and follow the prompts to place your order. You’ll receive an email confirming your order. Wait for the next email that says your order is ready for pickup.
Step 2: Prepare to go.
Your pickup confirmation email will include general instructions and directions to our warehouse. Make sure you bring your photo ID (driver's license, state ID, or military ID) and order number to help us process your order.
Step 3: Drive up. Get your tea.
Call us when you arrive, and we’ll bring your items to you. Make sure you have your photo ID ready. Just roll down one of your windows and we’ll place your package on a seat or hand it directly to you. Local pickup is available for all of our in-stock items.
Frequently Asked Questions (FAQ)
How are you maintaining a clean and safe local pickup experience?
The health and safety of the Tea Chest Hawaii team and customers is our top priority. We are taking the following steps to ensure the pickup process is safe for everyone:
- Social distancing protocols.
- Requiring team members to wear a facemask at all times.
- Requiring team members to sanitize their hands regularly — before packing orders and before & after interacting with each customer.
- Requiring team members to wear a hair covering and gloves in certain areas of our warehouse to prevent contamination of teas.
- Clean and sanitize work areas before and after each shift.
Can I get out of my car and enter your office?
For everyone's safety, please remain in your vehicle. When you arrive at our warehouse, here’s what we want you to do:
- Call us at 808-591-9400.
- Tell us your name and order number.
- Roll down one of your windows and our team member will place your package on a seat or hand it directly to you.
- Once your order is in your possession, off you go to your next destination. Enjoy your tea!
When will my order be ready?
We do our best to get orders ready as quickly as possible, usually within 24 hours. Most times, it may be ready in a few hours. In other instances, there may be a slight delay due to certain items being a special order and requires our tea masters to blend these unique flavors, then are carefully packed by our production team. For orders placed after Tea Chest Hawaii office hours and over the weekend or during holidays, we will get to them the next working day. As soon as your order is ready, we will send you an email notification. In the event of an extremely high volume of orders, it may take a few extra days to process.
I selected an Express Checkout payment method. Why is the ‘Pick Up’ option not visible?
Unfortunately, Apple Pay, Google Pay, Amazon Pay, and Paypal are express checkout methods unsupported for local pickup by our website software. Orders paid for through Google Pay or Paypal will be shipped via the U.S. Postal Service or UPS. We suggest selecting Shop Pay for local pickups.
Do I need to schedule an appointment?
No. As soon as you receive your pickup confirmation, come to our warehouse at your convenience.
What are your pickup times?
9:00 am to 12:30 pm — Monday through Friday. We are closed on weekends and holidays.
Where are you located?
Our address is 80 Sand Island Access Road, Suite 203. We’re on the rooftop of the McKesson Building at the traffic light on the corner of Sand Island Access Road and Pahounui Drive. Go up the ramp and head to the back left corner of the complex. Look for the Tea Chest sign. If you need help, call us at 591-9400. Map
Can I purchase additional items when I pick up my order?
Unfortunately, no. In accordance with coronavirus protocols, our office is closed to walk-in sales and customers. We can only accept online orders.
Can I have someone else pick up my order?
Sure. Just contact us ahead of time by phone or email and give us the name of the person and their relationship to you. When they arrive, they will need to show their photo ID.
Is there any other location where I can pick up my order?
Our Honolulu warehouse is the only location where you can pick up your online order.
* All sales final. No exchanges.
If you have any additional questions or concerns, please feel free to call us at 808-591-9400 or email customerservice@teachest.com. Mahalo!